Effective Date: September 22, 2026
HIGHCITY GLOBAL HOLDINGS LIMITED ships digital gadgets and electronic components worldwide from our base in Dar es Salaam, Tanzania. This policy outlines our shipping and delivery practices for orders placed on https://highcityglobal.com/.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
We partner with reputable international couriers (e.g., DHL, FedEx, UPS) and local postal services. Estimated delivery times are:
- Within Tanzania: 2–5 business days.
- East Africa (Kenya, Uganda, Rwanda, Burundi): 5–10 business days.
- International (Rest of World): 10–20 business days.
Delivery times are estimates and may be affected by customs clearance, weather, or other unforeseen circumstances.
3. Shipping Costs
We will cover the shipping costs.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress on the carrier’s website.
5. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us at info@highcityglobal.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, where applicable, arrange a replacement or refund.
6. Contact Us
For shipping inquiries, please contact:
HIGHCITY GLOBAL HOLDINGS LIMITED
Email: info@highcityglobal.com
Phone: +255 676 200 261