Effective Date: September 22, 2026
At HIGHCITY GLOBAL HOLDINGS LIMITED, we strive to ensure your complete satisfaction with every purchase of digital gadgets and electronic components from https://highcityglobal.com/. If you are not entirely satisfied, we are here to help.
1. Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging, with all accessories, manuals, and tags intact.
- Accompanied by the original receipt or proof of purchase.
- Returned within 14 calendar days from the date of delivery.
2. Non-Returnable Items
The following items cannot be returned:
- Digital products that have been activated, registered, or downloaded.
- Items that have been damaged due to misuse, improper installation, or unauthorized repair.
- Personalized or custom-made electronic components.
- Clearance or final-sale items (marked as non-returnable at the time of purchase).
3. Return Process
To initiate a return, please contact us at info@highcityglobal.com with your order number and reason for return. Our team will provide you with a Return Authorization (RA) number and return instructions. Items sent back without an RA number will not be accepted.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days to your original method of payment. Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
If you receive a defective or incorrect item, we will cover the return shipping cost and send you a replacement at no additional charge, subject to stock availability.
6. Contact Us
For any return-related questions, please contact:
HIGHCITY GLOBAL HOLDINGS LIMITED
Email: info@highcityglobal.com
Phone: +255 676 200 261